Refund and Return Policy

General Principle: We want you to be satisfied with your purchase. If you need to return an item, please review the rules below and contact us at support@aesthec.com for assistance.

Statutory Rights: Nothing in this policy limits or affects your legal rights under applicable consumer protection law, including any rights relating to faulty, damaged, or misdescribed products, or any right to cancel where the law gives you that right.

Unless a different return period is stated on the product page, at checkout, in a promotion-specific term, or required by law, you may request a return within 14 days of receiving your order.

Returned items must then be sent back to us within a reasonable time after approval of the return request, and in any event in accordance with the instructions we give you.

To be eligible for a return, items should generally be:

• Unworn, unused, and in original condition.
• Returned with all original packaging, tags, labels, accessories, and documentation.
• Free from signs of wear, damage, alteration, washing, misuse, or odour.
• Returned in a saleable condition, unless the product is faulty or misdescribed.

We may refuse or reduce a refund where the item is not returned in a condition that allows us to resell it, except where the item is faulty or otherwise covered by your legal rights.

Certain items may not be returnable for hygiene, personalisation, customisation, or other reasons, unless faulty or misdescribed. These may include:

• Personalised or custom-made products.
• Items marked as final sale or non-returnable.
• Earrings, intimates, swimwear, or other hygiene-sensitive items, where permitted by law.
• Gift cards or store credit products.

If a product cannot be returned, we will make this clear at the point of purchase where required.

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at support@aesthec.com with your order number and photographs or other evidence where appropriate.

Where a product is faulty, damaged, or not as described, we will handle the matter in accordance with your statutory rights. Depending on the circumstances, this may include repair, replacement, refund, or another remedy required by law.

To request a return, contact support@aesthec.com and include:

• Your full name.
• Your order number.
• The item(s) you wish to return.
• The reason for the return.
• Photographs if the item is damaged, faulty, or incorrect.

We may provide return instructions, an authorisation number, and/or a return label where applicable.

Unless we tell you otherwise, you are responsible for the cost of returning items to us, including any postage, courier, or customs costs, except where the item is faulty, damaged, incorrect, or otherwise returned because of our error.

We recommend using a tracked and insured delivery service, as we are not responsible for items lost in transit where you arrange the return yourself.

Inspection: Once we receive your returned item, we will inspect it to confirm whether it meets our return conditions. We may reject returns that show signs of wear beyond reasonable inspection or missing parts.

Refunds: If approved, we will process your refund to the original payment method. Refunds generally include the item price and standard delivery charges paid at checkout (where required by law). Refund times may vary depending on your bank/payment provider.

Exchanges (11): Offered at our discretion, subject to stock availability.

Pre-Orders & Drops (12): Special campaign-specific terms may apply to limited releases or drops alongside mandatory consumer laws.

Promotional Items & Gifts (13): If returning a promotional bundle, promotional items/gifts must also be returned.

Refund Exceptions (14): We may decline/reduce refunds for items damaged after delivery due to misuse or neglect.

International Returns (15): Additional shipping, customs, or handling procedures may apply for orders outside the UK.

Processing Times (16): We aim to process refunds promptly upon receiving and inspecting the items.