Shipping Policy

General Delivery Information: We launch in the United Kingdom and offer worldwide delivery. Availability, delivery times, shipping fees, customs treatment, and carrier options may vary depending on destination, order value, product type, and operational capacity.

Order Processing: Orders are generally processed after payment authorisation and acceptance. We may carry out security or fraud checks before dispatching. Processing times may vary during launches, drops, limited releases, high-demand periods, and public holidays.

We aim to deliver to as many countries as reasonably possible, subject to legal, customs, logistics, and carrier restrictions.

Some products or destinations may not be available in all locations. We reserve the right to refuse or cancel an order if we cannot safely, legally, or commercially deliver to the address provided.

Any delivery estimates shown at checkout or in communications are estimates only unless explicitly stated otherwise. Delivery times may be affected by:

• Order volume and high demand periods.
• Stock availability and production status.
• Carrier delays or local logistics disruptions.
• Customs clearance procedures.
• Weather conditions, strikes, or force majeure events.
• Errors in the shipping address provided at checkout.

We are not responsible for delays outside our reasonable control.

Shipping Charges: Charges are displayed at checkout before order completion. For international deliveries, customs duties, import taxes, and local charges may apply and are the customer's responsibility unless stated otherwise.

Address Accuracy: You are responsible for ensuring your shipping address is complete, accurate, and deliverable. We are not liable for delivery failures, delays, or loss caused by incorrect or incomplete addresses entered at checkout.

Dispatch and Tracking: Where available, dispatch confirmation and tracking details will be sent via email. Tracking availability depends on carrier capabilities and destination region.

Risk and Title: Risk of loss or damage passes in accordance with applicable law and delivery terms. Product title passes when full payment is received and the order is dispatched or delivered.

Failed Delivery & Redelivery: If undelivered, carriers may attempt redelivery, hold the parcel, or return it to us. Parcels returned due to being unclaimed or undeliverable may incur deductable handling/reshipping charges.

Customs & Import Duties: International orders may incur import duties, taxes, or customs fees upon arrival in the destination country. These are not included in checkout prices and are governed by local import laws.

Pre-Orders & Limited Drops: Special releases or pre-orders may have separate fulfilment timelines. Estimated dispatch dates are subject to potential supply chain or logistical shifts.

Delivery Issues: If your order has not arrived within the estimated timeframe, or arrives damaged or incorrect, contact us immediately at support@aesthec.com with your order number and photo evidence.

Missing or Stolen Parcels: Once marked as delivered by the carrier, claims must be raised promptly. We are not responsible for parcels stolen after confirmed delivery unless required by mandatory law.

Returns & Exchanges: Governed by our separate Refund and Return Policy. Return shipping costs are customer-borne unless the item is faulty, damaged, or incorrect.